[Freshers] System Analyst @ Cybernet Slash Support

Job Category: IT-Software & Hardware Services
Qualification: B.Tech/B.E. - Any Specialization
Location: Chennai
Experience: 0 - 1 Years

Skill Set:
*Should be Engineer Graduates from these streams (CSC / IT / ECE).
*Interest in application support domain
*Fair understanding of Java.
*Willingness to work in 24/7 environment.
*Ability to speak and write well in English

Contact Details:
Company Name:Cybernet - SlashSupport
Website: http://www.csscorp.com
Executive Name:Sathish.S
Address:
CSS Corp Pvt Ltd
38 North Boag Road
T. Nagar
Chennai 600017
Email Address: sathish.subburaj@csscorp.com

Networking Engineer @ Cyber Slash Support

Candidate who has good understanding Networking concepts, Good troubleshooting experience of Routers and Switches, WiFi in an Enterprise environment, with Good communication abilities. Qualified Diploma / Degree in Electronics or Electrical & Electronics Engineering, Computer Science Engineer.

Process expectations:

* Troubleshoot/ Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues.

* Troubleshoot Product, Codes and Configuration issues.

* Ensure On-Time escalation to L3 and Engineering( R& D) teams

* Ensure consistent customer satisfaction.

* Document all communication with customers in the CRM

* Notify/Discuss with L2 /TL/Manager on Tickets that require assistance.

* Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC.

* Plan and constantly work on upgrading tech and product expertise.

* Contribute to the knowledge base/ Tech Forum.

* Ensure to gain Certified Expertise (Certifications) to provide better service.

Basic Networking Skills:

*Basic Networking Concepts like OSI model, TCP/IP,(Logical Link Control, Flow Control, Link Negotiation) (IP, ARP, ICMP, TCP, UDP, SNMP, TFTP, FTP, BootP)

* Basic Ethernet Concepts and Cablings.

*Bridging and Switching Concepts, LAN Technologies such as Ethernet - CSMA/CD

*STP, RSTP, MSTP, VLAN tagging

*Good Knowledge in Routing concepts, with Good knowledge in Routing Protocols like: RIP, OSPF, IGRP, EIGRP, BGP

*Basic Wireless Knowledge 802.11a/b/g, Access Pounts, controllers

*Server Concepts and working knowledge in DHCP, DNS, Radius, SNMP, web server etc.

*Working Knowledge of packet Generators.

*Experience in analyzing the packets using Ethereal, TCPdump etc.

*Knowledge in VRRP would be added advantage.

*Knowledge in Multicasting, Ipv6 would be added advantage.

Who Those Meet the Above Criteria Kindly Send Your Resume to ramya.devanesan@ csscorp.com