Associate / Sr.Associate @ RR Donnelley

Experience:1 - 2 Years
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(NonTechnical)
Functional Area:ITES/BPO/KPO, Customer Service
Technical Qualifications: Technical know-how of MS Office Suite
Essential Qualifications: Graduate in any discipline

Desired Candidate Profile:
*Excellent written and oral communication skills
*Customer service orientation
*Strong MS Office skills
*Ability to work in a dynamic environment

Position description:
Act as an important link between the client and the operations team. Attend client calls, interact with clients frequently, manage job queues and communicate feedback to operations team. Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered

Description of responsibility:
*Operate as a vital link between the client and the operations
*Assign jobs to team to ensure maximum utilization of resources
*Play an important role with the Manager to develop an environment that provides motivation and opportunities for the team
*Assess, understand, analyze the client requirement and ensure the deadlines are adhered to
*Manage queues / workflow and shift scheduling
*Check / monitor absenteeism

Work Schedule: Ability to work flexible schedule during day, night and weekend shifts

If this profile suits your career aspirations,
please send your updated resume to or contact Vinita on 044-64565914.
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