[Freshers] Technical Support Executives @ Sutherland Global Services

Experience:0 - 1 Years
Location:Chennai
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(Technical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops

Desired Candidate Profile:
*Excellent communication skill in English
*Proficiency in hardware and networking
*Tenacity to resolve issues & Good listening skills
*Excellent customer service skills
*Willingness to work in night shift


Job Description:
*Excellent communication skill in English
*Proficiency in hardware and networking
*Tenacity to resolve issues & Good listening skills
*Excellent customer service skills
*Willingness to work in night shift

Contact Details:-
Sutherland Global Services
#46, Santhome High Road
Mylapore
Chennai - 600 004
INDIA
Tel: +91-44-42227884

Technical Support Executives @ Sutherland Global Services

Experience: 0 - 1 Years
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
* UG - Any Graduate - Any Specialization
* PG - Any PG Course - Any Specialization
Compensation: Attractive package with Incentives
Location: Chennai

Description:
* Involves handling Inbound Calls.
* Involves resolving customer queries.
* Involves updating customers on latest information on a product or service.
* Should be comfortable working in shifts.
* Should have excellent English communication skills.
* Should be patient enough to handle any kind of customer queries.
* Attractive incentives and perks depending upon the individual's performance would be rewarded.

Desired Profile:
* Min Education Qualification: Any Graduate/ Post Graduate
* Building a rapport with customers.
* Age criteria: Restricted up to 35 years.
* Candidates with relevant experience in a voice based
* Involves working in Night shifts
* Excellent Communication Skills.

Contact Details:-
Sutherland Global Services
# 383, Velachery Tambaram Main Road
Vijayanagaram
Chennai - 600 042
INDIA
Tel: +91-44-42007884

Sutherland Global Services
#46, Santhome High Road
Mylapore
Chennai - 600 004
INDIA
Tel: +91-44-42227884

Sutherland Global Services
# 2, Park Road
Americorp Building
Padi
Chennai - 600 050
INDIA
Tel: +91-44-43917884

Sutherland Global Services
Module 1, 4th floor
ETL Infrastructure
Pallavaram – Thoraipakkam 200 feet Road
Thoraipakkam
Chennai - 600 096
INDIA
Tel: +91-44-42827884

SBI Recruits Management and Technical Executives

STATE BANK Of INDIA (SBI)
Central Recruitment &  Promotion Department (CRPD)
Corporate Centre, Mumbai

Advertisement No. CRPD/SME & STE/2010-11/02

On-Line Applications are invited from eligible Indian Citizens for 560 posts of Specialist Management Executives and Specialist Technical Executives in State Bank of India (SBI).

Date of Written Examination : 31/10/2010
Receipt of Online Applications : 31/08/2010

* Specialist Management Executives :
500 posts (SC-75, ST-37, OBC-135, UR-253) (PH-15), Qualification : Post Graduate Degree/ Diploma in Business Administration or CA or ICWA with Minimum 60% (55% for SC/ ST/PWD) aggregate marks in class 10th AND Minimum 60% (55% for SC/ ST/PWD) aggregate marks in class 12th OR Minimum 60% aggregate marks in diploma course minimum two years duration after 10th Standard (55% for SC/ ST/PWD) AND Minimum 60% aggregate Marks (55% for SC/ ST/PWD) in Graduation AND CA or ICWA or Minimum 60% aggregate marks (55% for SC/ ST/PWD) in Post Graduate Degree / Diploma in Business Administration., 3 years experience, Age : 25-35 years as on 31/08/2010. Relaxation as per rules., Pay Scale : starting basic pay of Rs. 25700/- in the scale of Rs. 25700-800/5-29700-900/2-31500

* Special Technical Executive :
60 posts (SC-9, ST-4, OBC-17, UR-30) (PH-1), Qualification : B.E./ B.Tech/ B.Sc.(Engineering) in Mechanical OR Chemical /Pharma / Bio Tech OR Electrical/ Electronics / IT OR Textile OR Food Technology OR Metallurgy with Minimum 60% (55% for SC/ ST/PWD) aggregate marks in class 10th AND Minimum 60% (55% for SC/ ST/PWD) aggregate marks in class 12th OR Minimu 60% aggregate marks in diploma course (minimum two year duration) after 10th Standard (55% for SC/ ST/PWD) AND Minimum 60% aggregate marks (55% for SC/ ST/PWD) in B. E. / B. Tech / B.Sc (Engineering) in the following streams : Mechanical or Chemical / Pharma / Biotech or Electrical / Electronics / I T or Textile or Food Technology or Metallurgy only., 3 years experiecne, Age : 25-35 years as on 31/08/2010. Relaxation as per rules., Pay Scale : starting basic pay of Rs. 25700/- in the scale of Rs. 25700- 800/5-29700-900/2-31500

Application Fee : Rs.500/- (Rs.50/- for SC/ST/PWD). Candidates are required to go to any CBS Branch of State Bank of India and pay the amount of prescribes fees and get receipt from the branch.

How to Apply:
Apply Online at SBI web site from 26/07/2010 to 31/08/2010.

::::::::::For More Details and Instructions::::::::

[Experienced] Technical Support Executives

Position : Technical Support Executives
Job Code : CCS/TE/L1/001
Qualification : Graduate / Post Graduate – Any discipline
Experience : Minimum of 6 months to 2 Years

Key Responsibility :
* - Responsible for Inbound technical queries.
* - Ability to learn customer service software applications.
* - Ability to serve customers politely at all the times.
* - Resolving the customer queries.
* - Guide customer-troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
* - Log and sufficiently document all contacts with customers in designated tools.
* - Responsible for providing technical support and building on customer relations through Troubleshooting.
* - Trouble shooting with Internet Support, Microsoft, Antivirus, Laptops and Desktop related issues
* - Recommend process improvements.
* - Should be a Committed, self-starter and result oriented.
* - Follow the work ethics & should be a team player.
* - Should apply Analytical & Logical skills.

Desired Profile :
* - Excellent in communication skills.
* - Should have a minimum of six months experience in Voice-process.
* - Quality focus, result & goal orientation in a group situation and commitment to customer delight are a must.
* - Building a rapport with customers.
* - Good in Analytical & Logical ability.
* - Proficient in MS-Office, Operating systems, networking, Firewall & Anti-viruses.
* - Ability to serve customers politely at all times.
* - Age criteria: Restricted up to 35 years.
* - Willing to work in Night shifts (US / UK time zone).

Location : Chennai
Address:
Unibros Technologies,
No.6, Alagesan Street,
West Tambaram,
Chennai, Tamilnadu – 600 045
India.
Phone : +91 44 42034909

Email your resume with Skill, Experience, Location (Eg.: Human Resource, 5+, Chennai – Vellachery) mentioned subject lines to careers@unibrostechnologies.com