[Freshers] Aditya Birla Minacs Walkin

Experience: 0 - 1 Years
Industry Type: BPO/ITES
Role: Associate/Sr. Associate -(NonTechnical)
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education: UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location: Chennai


Desired Profile:
*Educational Qualification Required:
*Fresh Graduates/10+2 with minimum 6 months of experience. Freshers with good communication skills are also eligibly to apply
Others:
Willingness to work in rotating shifts and on Sundays & Public Holidays.


Primary Functions/Responsibilities:
*Provide general information and guidance to customers regarding billing and Customer service
*Access and negotiate multiple information systems to answer questions .Ability to understand customers needs with strong objection/response handling.
*Interact with other departments on behalf of customer
*Adherence to policy and guidelines as specified by the client and the organization.
*Adhere to productivity and service level norms.
*Provide knowledgeable assistance for wide number of products and customer situations
*Provide information about products and services offered.
*Use all necessary tools and resources provided in assisting customers.
*Provide a level of customer service that meets the specific client requirements in building mutuality and customer relationships.
*Provide timely feedback to the client on customer complaints.

walk in for interview between MONDAY to SATURDAY from 10:00 AM to 06:00 PM @

Venue:
Aditya Birla Minacs
# 2/102 Arvind IT Park,
next to Arvind Theatre,
OMR,Karapakkam,
Chennai-600097.

Phone +91 44-45965900.